Exchange & Return Policy

Dear Valued Customer,

We would like to extend our heartfelt apologies that our product did not meet your expectations. We understand how important it is for you to be completely satisfied with your purchase, and we are here to help make the return or exchange process as smooth and straightforward as possible.

Our Commitment to You

At HashOne, your satisfaction is our top priority. We believe in the quality of our products and are committed to ensuring that you are happy with your purchase. If, for any reason, you are not satisfied with the perfume you received, we offer a hassle-free return and exchange policy that follows the principles of Sunnah.

Return and Exchange Policy Details

1. Easy Returns and Exchanges: We accept returns and exchanges for any perfume that you are unsatisfied with, no questions asked. Our goal is to ensure that you have a positive experience with us.

2. Timeframe: You may return or exchange your product within 3 days of the delivery date. This allows you ample time to decide if the perfume meets your expectations.

3. Product Condition: To be eligible for a return or exchange, the perfume bottle must have at least 90% of the product remaining. This helps us maintain the quality and integrity of our products.

4. Processing Time: Once we receive your return/exchange request, please allow 4-5 working days for us to process it. We strive to handle all requests promptly and efficiently.

5. Return Procedure:

  • Fill out the Return/Exchange Request Form available on our website or included with your purchase.
  • Pack the perfume securely in its original packaging to prevent any damage during transit.
  • Include the completed Return/Exchange Request Form in the package.
  • Send the package to our returns address provided in the form.

6. Exchange Procedure:

  • If you prefer a exchange, please conatct us using provided contact info on the site.
  • If opting for a different product, specify the product name and details.
  • We will process your exchange within 4-5 working days of receiving your request.

7. Refunds:

  • If you prefer a refund, please conatct us using provided contact info on the site.
  • Refunds will be issued within 4-5 working days of processing your return.

8. Customer Support:

  • Our dedicated customer support team is here to assist you with any questions or concerns you may have about the return/exchange process.
  • You can reach us at Hashone85@gmail.com during our business hours